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At a glance·       Resolving resource conflicts -the biggest challenge for IT service companies·       Endemic resource conflicts push companies on a downward spiral of performance·       Operational and strategic actions required to prevent them Conflicting requirements of resources for multiple projects is a recurring challenge in the professional services industry. Such persisting conflicts cause revenue losses, lead … Read more

At a glance• Resource planning is a collaborative, iterative, and distributed operation• Microsoft Excel, is a personal tool• Resource planning using Microsoft Excel wastes managerial time and slows down decisions If your business depends on 100s or 1000s of knowledge workers to deliver projects to customers, managing them well is your major challenge.  How well you keep your … Read more

At a glance·       Revenues leak due to many reasons·       Revenue leakages can be prevented only by a single logical method·       A single version of the truth enables meaningful collaboration Let’s face it. If executing projects is difficult, project financials are messy. Every project brings its own set of deliverables priced differently. Every project contract has … Read more

Deploy the battle-ready workforce         At a glance·       “Quiet quitting”·       Planning steps·       Assessing people·       Why operational workforce planning is important·       Enterprise-class software platform for workforce planning Strategic workforce planning is like keeping your gunpowder dry, keeping it battle-ready. You need to put it to good use, or else it will lose its power. For this, … Read more

Keeping your gunpowder dry  At a glance·        The goal·        Questions that need to be asked and answered·        What strategic workforce planning is·        The benefits  ·        The tools you will need if you have 100s or 1000s of people Your goal is to keep your workforce -your most important strategic asset – battle ready. It’s like … Read more

At a glance• Headwinds for the IT industry• What is PSA Software• Symptoms that indicate the need for digitalization and integration Is your company facing headwinds like tight customer budgets, stagnant employee productivity, and attrition? Is managing 100s or 1000s of talented people a challenge? You may have heard of Professional Services Automation (PSA) software … Read more

Addressing Specific Root Causes  At a glance• Root causes of attrition• Many root causes are outside the ambit of HR policies• Your leaders need digital tools of PSA software to stem attrition In the first part of this series, we discussed how the leaders of IT companies can use the PSA software-based digitalization technology to … Read more

At a glance• Managing attrition and improving productivity are leadership challenges• Different types of attrition• Digitalization provides tools to manage attrition• Top leadership needs to seize the initiative Attrition has always been a major business issue for companies that rely on talent. In the past, companies could stem attrition through a combination of pay and … Read more

Resource Management plays a pivotal role in any project business. If you have 100s or 1000s of employees to manage and deliver multiple projects, then resource management software is the single most important thing for your organization. Read about the tell-tale signs that you need to master the art and science of resource management. The … Read more

The goals, art, and science In the previous article in this series, we saw that the resource management function is very critical for your project business. We described what roles your resource management group (RMG) plays in meeting your organization’s goals. Indeed, the majority of persistent issues like revenue and profit leakages, subpar quality, attrition … Read more